Barriers to participation in a patient satisfaction survey: who are we missing?
| Autor: | Angèle Gayet-Ageron, Thomas V. Perneger, Laura Schiesari, Thomas Agoritsas, Véronique Kolly |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2011 |
| Předmět: |
Weakness
medicine.medical_specialty Clinical Research Design Epidemiology media_common.quotation_subject Science Patient characteristics Language barrier Patient Participation/statistics & numerical data Literacy Nonverbal communication Patient satisfaction Nursing medicine Humans Clinical Epidemiology Psychiatry media_common Language ddc:616 Multidisciplinary business.industry Data Collection Mental Disorders Modeling Data Collection/standards/statistics & numerical data Hospitals Social Epidemiology Institutional repository Physical limitations Survey Methods Patient Satisfaction/statistics & numerical data Patient Satisfaction Case-Control Studies Medicine medicine.symptom Patient Participation business Cognition Disorders Research Article |
| Zdroj: | PLoS ONE, Vol 6, Iss 10, p e26852 (2011) PLoS ONE PLOS ONE, Vol. 6, No 10 (2011) P. e26852 |
| ISSN: | 1932-6203 |
| Popis: | BackgroundA common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey.MethodologyAt the University Hospitals of Geneva, Switzerland, a patient satisfaction survey is regularly conducted among all adult patients hospitalized for >24 hours on a one-month period in the departments of internal medicine, geriatrics, surgery, neurosciences, psychiatry, and gynaecology-obstetrics. In order to assess the factors associated with non-participation to the patient satisfaction survey, a case-control study was conducted among patients selected for the 2005 survey. Cases (non respondents, n = 195) and controls (respondents, n = 205) were randomly selected from the satisfaction survey, and information about potential barriers to participation was abstracted in a blinded fashion from the patients' medical and nursing charts.Principal findingsNon-participation in the satisfaction survey was independently associated with the presence of a language barrier (odds ratio [OR] 4.53, 95% confidence interval [CI95%]: 2.14-9.59), substance abuse (OR 3.75, CI95%: 1.97-7.14), cognitive limitations (OR 3.72, CI95%: 1.64-8.42), a psychiatric diagnosis (OR 1.99, CI95%: 1.23-3.23) and a sight deficiency (OR 2.07, CI95%: 0.98-4.36). The odds ratio for non-participation increased gradually with the number of predictors.ConclusionsFive barriers to non-participation in a mail survey were identified. Gathering patient feedback through mailed surveys may lead to an under-representation of some patient subgroups. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|