Development and process evaluation of a web-based responsible beverage service training program
| Autor: | Brian G. Danaher, Steve Christiansen, Jack Dresser, Milagra S Tyler, Herbert H. Severson, Elisabeth D Maxwell, Tracy Shaw |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2012 |
| Předmět: |
Program evaluation
Adult Male Service (systems architecture) Health Knowledge Attitudes Practice Inservice Training education 030508 substance abuse Formative assessment 03 medical and health sciences 0302 clinical medicine Server Web application Medicine Training Humans 030212 general & internal medicine Consumer behaviour Internet Social work business.industry Health Policy Alcoholic Beverages Methodology Consumer Behavior Middle Aged Self Efficacy Engineering management Psychiatry and Mental health Web program development The Internet Female 0305 other medical science business Alcohol Alcoholic Intoxication Responsible beverage service Clinical psychology Program Evaluation |
| Zdroj: | Substance Abuse Treatment, Prevention, and Policy |
| ISSN: | 1747-597X |
| Popis: | Background Responsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an innovative Web-delivered RBS program, and evaluation of the impact of the program on servers’ knowledge, attitudes, and self-efficacy. Methods Formative procedures using focus groups and usability testing were used to develop a Web-based RBS training program. Professional alcohol servers (N = 112) who worked as servers and/or mangers in alcohol service settings were recruited to participate. A pre-post assessment design was used to assess changes associated with using the program. Results Participants who used the program showed significant improvements in their RBS knowledge, attitudes, and self-efficacy. Conclusions Although the current study did not directly observe and determine impact of the intervention on server behaviors, it demonstrated that the development process incorporating input from a multidisciplinary team in conjunction with feedback from end-users resulted in creation of a Web-based RBS program that was well-received by servers and that changed relevant knowledge, attitudes, and self-efficacy. The results also help to establish a needed evidence base in support of the use of online RBS training, which has been afforded little research attention. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Full text from SpringerLink