Online reputation of 4- and 5-star hotels
| Autor: | Inmaculada Rabadán-Martín, Francisco Aguado-Correa, Nuria Padilla-Garrido |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
lcsh:TX901-946.5
Descriptive statistics business.industry Star (game theory) media_common.quotation_subject 05 social sciences TripAdvisor Hotel rating Online reputation Advertising eWOM hotel websites hotel rating online reputation Hotel websites Hospitality industry Originality Tourism Leisure and Hospitality Management 0502 economics and business 050211 marketing lcsh:Hospitality industry. Hotels clubs restaurants etc. Food service business 050212 sport leisure & tourism Consumer behaviour ComputingMilieux_MISCELLANEOUS Reputation media_common |
| Zdroj: | Tourism and hospitality management Volume 26 Issue 1 Arias Montano. Repositorio Institucional de la Universidad de Huelva instname Tourism and Hospitality Management, Vol 26, Iss 1, Pp 157-172 (2020) |
| ISSN: | 1847-3377 1330-7533 |
| Popis: | Purpose – The aim of this research is to analyse how hotels incorporate their online reputation on their official websites, the characteristics of that information, as well as the variables that may influence it. Design/Methodology/Approach – We analysed 503 websites of 4- and 5-star hotels in Andalusia (Spain). It was verified on a case-by-case basis whether the hotel publicized its online reputation, the type (numerical or non-numerical) and the source of its reputation (internal or external). In addition, a general profile was established for each establishment. After a descriptive analysis, possible dependent relationships between the online reputation and characteristics of the establishment were analysed. Findings – Over half of the hotels opted to publicize their online reputation on their own websites, and a little over half of those used the external online reputation sources. Both circumstances were related to factors such as modality and the hotel size. TripAdvisor ratings were a reference point among the hotels under analysis. Originality of the research – This study provides insight into the manner in which hotels are reflecting their online reputation on their official websites, the variables that may influence this behaviour and the extent to which the third-party reviews are visible on their websites. |
| Databáze: | OpenAIRE |
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