Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing
| Autor: | Alastair Tombs, Jörg Finsterwalder |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Service (business)
Restorative justice business.industry Strategy and Management Theoretical Article Public relations Reciprocity (evolution) Values and value co-creation Regenerative service ecosystem wellbeing Service research Retaliation Conceptual framework Human resource management Dynamic reciprocity Sociology Business and International Management Repayment business Tribal perspective |
| Zdroj: | Service Business |
| ISSN: | 1862-8508 1862-8516 |
| Popis: | Service exchange among actors and the notion of reciprocity have gained momentum in service research. However, reciprocity’s underlying facets and nature have been neglected. Drawing on a tribal notion of dynamic reciprocity facilitates the understanding of contemporary service interactions in service ecosystems. We explore reciprocity’s tribal elements of repayment, retaliation and restorative justice. This tribal view of reciprocity is also linked to relational and regenerative wellbeing. We derive a conceptual framework for service ecosystems research and practice. An expanded view of reciprocity for service exchanges within and across system levels is required to facilitate regenerative service ecosystem wellbeing. |
| Databáze: | OpenAIRE |
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