Talk and Tools: the best of both worlds in mobile user interfaces for E-coaching

Autor: Beun, R.J., Fitrianie, S., Both, F., Spruit, A.G.L., Horsch, C., Lancee, J., Brinkman, W.P., Sub Multimedia, Sub Content & Knowledge Engineering begr, Multimedia
Přispěvatelé: Sub Multimedia, Sub Content & Knowledge Engineering begr, Multimedia, Klinische Psychologie (Psychologie, FMG)
Rok vydání: 2017
Předmět:
Zdroj: Personal and Ubiquitous Computing, 21(4), 661. Springer London
Personal and ubiquitous computing, 21(4), 661-674. Springer London
Personal and Ubiquitous Computing, 21(4)
ISSN: 1617-4917
1617-4909
DOI: 10.1007/s00779-017-1021-5
Popis: In this paper, a user interface paradigm, called Talk-and-Tools, is presented for automated e-coaching. The paradigm is based on the idea that people interact in two ways with their environment: symbolically and physically. The main goal is to show how the paradigm can be applied in the design of interactive systems that offer an acceptable coaching process. As a proof of concept, an e-coaching system is implemented that supports an insomnia therapy on a smartphone. A human coach was replaced by a cooperative virtual coach that is able to interact with a human coachee. In the interface of the system, we distinguish between a set of personalized conversations (“Talk”) and specialized modules that form a coherent structure of input and output facilities (“Tools”). Conversations contained a minimum of variation to exclude unpredictable behavior but included the necessary mechanisms for variation to offer personalized consults and support. A variety of system and user tests was conducted to validate the use of the system. After a 6-week therapy, some users spontaneously reported the experience of building a relationship with the e-coach. It is concluded that the addition of a conversational component fills an important gap in the design of current mobile systems.
Databáze: OpenAIRE