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In today’s context of strong competition among organizations and rapid changes in business surroundings, the organizations really need to start thinking about improving their performance, especially in knowledge intensive processes such as New Product Development. Business Process Management and Knowledge Management can represent organization’s strategic resources to the extent in which they are viewed as a base of success or failure, but they need to be supported by synergic systems that allow shaping the context in which knowledge is created and where knowledge can be re-used. Managing the explicit definition of the NPD processes and its resources allows the regulation of reusable “process knowledge,” the achievement of standardization, the improvement of best practice reuse, the improvement of time/cost efficiency, and the support of workers in the retrieval of knowledge resources suitable to conduct the product development activities. Thus, the aim of the chapter is to study how to best support companies in the collection and organization of process knowledge in the domain of their new product development, and to present an NPD process knowledge management framework which, starting from BPM approaches and its related technologies, allows the building of the required knowledge for the product development process more effectively for users and stakeholders. |
