Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis

Autor:	Denise D. Quigley, Marc N. Elliott, Mary E. Slaughter, Efrain Talamantes, Ron D. Hays
Rok vydání:	2023
Předmět:	Primary Health Care patient experience Communication Clinical Sciences Mentoring Health Services spline models coaching Clinical Research General & Internal Medicine Behavioral and Social Science Internal Medicine Humans CAHPS provider performance Follow-Up Studies
Zdroj:	Journal of general internal medicine, vol 38, iss 1
Popis:	IntroductionShadow coaching improves provider-patient interactions, asmeasured by CG-CAHPS® overall provider rating (OPR) and provider communication (PC). However, these improvements erode over time.AimExamine whether a second coaching session (re-coaching) improves and sustains patient experience.SettingLarge, urban Federally Qualified Health Center PROGRAM: Trained providers observed patient care by colleagues and provided suggestions for improvement. Providers with OPRs
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::eed8f00123ffb491299c5cc9aeaf804d https://escholarship.org/uc/item/53d0k45d Zobrazit plný text záznamu