Graphic facilitation as a novel approach to practice development
| Autor: | Candice Bonaconsa, Minette Coetzee, Angela Leonard, Lydia Ssenyonga |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Service (business)
Medical education 030504 nursing Process (engineering) education General Medicine Primary carer Hospitals Pediatric Multidisciplinary team Quality Improvement Active participation 03 medical and health sciences Health services 0302 clinical medicine Facilitation Humans Patient Navigation Uganda 030212 general & internal medicine Power Psychological Program Development Service improvement 0305 other medical science Psychology |
| Zdroj: | Nursing Children and Young People. 29:42-45 |
| ISSN: | 2046-2344 2046-2336 |
| DOI: | 10.7748/ncyp.2017.e869 |
| Popis: | The active participation of staff from the outset of any health service or practice improvement process ensures they are more likely to become engaged in the implementation phases that follow initial service analyses. Graphic facilitation is a way of getting participants to develop an understanding of complex systems and articulate solutions from within them. This article describes how a graphic facilitation process enabled the members of a multidisciplinary team at a specialist paediatric neurosurgery hospital in Uganda to understand how their system worked. The large graphic representation the team created helped each team member to visualise their day-to-day practice, understand each person's contribution, celebrate their triumphs and highlight opportunities for service improvement. The process highlighted three features of their practice: an authentic interdisciplinary team approach to care, admission of the primary carer with the child, and previously unrecognised delays in patient flow through the outpatients department. The team's active participation and ownership of the process resulted in sustainable improvements to clinical practice. |
| Databáze: | OpenAIRE |
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