Balancing stakeholder needs in the evaluation of healthcare quality improvement
| Autor: | Lori Melichar, Laura C. Leviton |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Quality management
Knowledge management Health Personnel Research management Research and Reporting Methodology 03 medical and health sciences Politics 0302 clinical medicine Evaluation methodology Humans Stakeholder analysis Medicine 030212 general & internal medicine Quality improvement Cooperative Behavior Primary Health Care Unintended consequences business.industry Communication 030503 health policy & services Health Policy Administrative Personnel Healthcare quality improvement Stakeholder Public relations Outcome and Process Assessment Health Care 0305 other medical science business Decision making Inclusion (education) |
| Zdroj: | BMJ Quality & Safety |
| ISSN: | 2044-5423 2044-5415 |
| DOI: | 10.1136/bmjqs-2015-004814 |
| Popis: | Quality improvement (QI) efforts affect a broader range of people than we often assume. These are the potential stakeholders for QI and its evaluation, and they have valuable perspectives to offer when they are consulted in planning, conducting and interpreting evaluations. QI practitioners are accustomed to consulting stakeholders to assess unintended consequences or assess patient experiences of care, but in many cases there are additional benefits to a broad inclusion of stakeholders. These benefits are better adherence to ethical standards, to assure that all legitimate interests take part, more useful and relevant evaluation information and better political buy-in to improve impact. Balancing various stakeholder needs for information requires skill for both politics and research management. These challenges have few pat answers, but several preferred practices, which are illustrated with practical examples. |
| Databáze: | OpenAIRE |
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