| Popis: |
In order to comply with the need for more efficiency and effectiveness in hospitals, the non-medical support services have to become more transparent and monitored. In a project of the Institute for Facility Management of the Zurich University of Applied Sciences together with four Swiss hospitals and three business partners, the connection between result-oriented services, (sub-)processes, (parameters of) key performance indicators and their storage location was researched and a reference model was developed. The reference model RemoS itself illustrates the connections amongst the sub-areas and brings together the KPI catalogue KenkaS, the process model PromoS and the application catalogue ApplikaS. |
