Does textual feedback hinder spoken interaction in natural language?
| Autor: | Ludovic Le Bigot, Eric Jamet, Jean-François Rouet, Valérie Botherel, Patrice Terrier |
|---|---|
| Přispěvatelé: | Centre de Recherches sur la Cognition et l'Apprentissage (CeRCA), Université de Poitiers-Université de Tours (UT)-Centre National de la Recherche Scientifique (CNRS), Cognition, Langues, Langage, Ergonomie (CLLE-LTC), École pratique des hautes études (EPHE), Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Université Toulouse - Jean Jaurès (UT2J)-Centre National de la Recherche Scientifique (CNRS), Laboratoire de Psychologie : Cognition, Comportement, Communication (LP3C - EA1285), Université de Bretagne Sud (UBS)-Université de Brest (UBO)-Université de Rennes 2 (UR2), Université de Rennes (UNIV-RENNES)-Université de Rennes (UNIV-RENNES)-Institut Brestois des Sciences de l'Homme et de la Société (IBSHS), Université de Brest (UBO), Orange Labs [Lannion], France Télécom, Centre National de la Recherche Scientifique (CNRS)-Université de Tours-Université de Poitiers |
| Jazyk: | angličtina |
| Rok vydání: | 2010 |
| Předmět: |
Adult
Male Computer science media_common.quotation_subject speech Physical Therapy Sports Therapy and Rehabilitation Human Factors and Ergonomics feedback computer.software_genre Task (project management) Multimodality Communication Aids for Disabled User-Computer Interface Young Adult 030507 speech-language pathology & audiology 03 medical and health sciences Phone Humans 0501 psychology and cognitive sciences Relevance (information retrieval) Function (engineering) 050107 human factors multimodality Natural Language Processing media_common natural language Statement (computer science) Internet dialogue Modality (human–computer interaction) Verbal Behavior business.industry Communication 05 social sciences Reading [SCCO.PSYC]Cognitive science/Psychology Feasibility Studies Female information search Artificial intelligence 0305 other medical science business computer Natural language processing Natural language |
| Zdroj: | Ergonomics Ergonomics, Taylor & Francis, 2010, 53 (1), pp.43-55. ⟨10.1080/00140130903306666⟩ |
| ISSN: | 0014-0139 1366-5847 |
| DOI: | 10.1080/00140130903306666⟩ |
| Popis: | International audience; The aim of the study was to determine the influence of textual feedback on the content and outcome of spoken interaction with a natural language dialogue system. More specifically, the assumption that textual feedback could disrupt spoken interaction was tested in a human–computer dialogue situation. In total, 48 adult participants, familiar with the system, had to find restaurants based on simple or difficult scenarios using a real natural language service system in a speech-only (phone), speech plus textual dialogue history (multimodal) or text-only (web) modality. The linguistic contents of the dialogues differed as a function of modality, but were similar whether the textual feedback was included in the spoken condition or not. These results add to burgeoning research efforts on multimodal feedback, in suggesting that textual feedback may have little or no detrimental effect on information searching with a real system.Statement of Relevance: The results suggest that adding textual feedback to interfaces for human–computer dialogue could enhance spoken interaction rather than create interference. The literature currently suggests that adding textual feedback to tasks that depend on the visual sense benefits human–computer interaction. The addition of textual output when the spoken modality is heavily taxed by the task was investigated. |
| Databáze: | OpenAIRE |
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