The Patient Experience of Ambulatory Cancer Treatment: A Descriptive Study
| Autor: | Lesley Moody, Erica Bridge, L Gotlib Conn, Simron Singh, Suman Dhanju |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Adult
Male medicine.medical_specialty Health Personnel media_common.quotation_subject Compassion Ambulatory Care Facilities Health Services Accessibility Young Adult 03 medical and health sciences 0302 clinical medicine Patient satisfaction survey research Neoplasms Patient-Centered Care Surveys and Questionnaires patient experiences Patient experience medicine Humans 030212 general & internal medicine qualitative analyses Qualitative Research Aged Retrospective Studies media_common Ontario Physician-Patient Relations business.industry Person-centred care Cancer Middle Aged medicine.disease Cancer treatment Patient Satisfaction 030220 oncology & carcinogenesis Family medicine Ambulatory Female Original Article Descriptive research business Qualitative research |
| Zdroj: | Current Oncology Volume 26 Issue 4 Pages 4191-493 |
| ISSN: | 1718-7729 |
| Popis: | Patient experience is often measured quantitatively, but that approach has limitations for understanding the entire experience. Qualitative methods can help to understand more complex issues most important to patients and their families. The purpose of the present work was to use a qualitative analysis examining the patient experience of ambulatory cancer care in Ontario to generate a deeper understanding of the patient experience and to lead to solutions for improvement. Data from the Ambulatory Oncology Patient Satisfaction Survey (aopss) for 2013&ndash 2015 were used to conduct a qualitative content analysis. The aopss is a retrospective paper-based survey, mailed to patients who are currently receiving cancer treatment or who have received cancer treatment within the preceding 6 months, that is designed to capture their experiences. Patients who were surveyed were asked, &ldquo Is there anything else you would like to tell us about your cancer care services?&rdquo The National Research Corporation Canada&rsquo s patient-centred care framework was used to guide the analysis. From the 5391 patients who responded, 7328 coded responses were generated, of which 3658 (49.9%) were related to the patient-centred care framework. New subthemes were identified: diagnosis sensitivity emotional support resources care delivery with care, compassion, and comfort continuity of care between departments and in the community access to cancer centre personnel patient&ndash health care provider communication confidence in the health care provider wait times health care provider and treatment coordination and parking. The results identify facilitators and barriers to the patient experience in the ambulatory cancer treatment setting from the patient perspective and identify opportunities to improve the patient experience. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|