Critical Look at the User-Centered Design Competencies
| Autor: | Mika P. Nieminen, Heli Kautonen |
|---|---|
| Přispěvatelé: | University of Helsinki, Department of Computer Science, Aalto-yliopisto, Aalto University |
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: |
ta113
E-services Service (business) Knowledge management business.industry media_common.quotation_subject 05 social sciences Public sector Stakeholder 0506 political science Ethos Critical discourse analysis 0502 economics and business 050602 political science & public administration Quality (business) Sociology Critical Discourse Analysis UCD Competency Model User-centered design competencies e-services field-testing public services business 050203 business & management User-centered design media_common |
| Zdroj: | NordiCHI |
| Popis: | Public sector services are going through an extensive digital reformation, which intends to improve the quality of these services. A user-centered design (UCD) approach and UCD skills are required if citizens are involved in the public e-services' development. In this paper we present a study in which we utilized the UCD Competency Model. The data for the study was collected in interviews with key informants from three exemplary public digital service projects. We used Critical Discourse Analysis methodology to reveal interviewees' explicit opinions and underlying assumptions about UCD competencies among stakeholder groups. Our results indicate that public servants have favorable ethos and willingness to invest on UCD. Still, there is a need to reconsider the citizens' role as genuine participants. The study also served as validation of the UCD Competency model, uncovering some flaws but also proving it adaptable in the field as a thought-provoking trigger of change. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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