Clients’ satisfaction with HIV care and treatment centres in Dar es Salaam, Tanzania: A cross-sectional study
| Autor: | Edith A. M. Tarimo, Neema E. Mawi, Salome E. Buluba |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
RNA viruses
Counseling Male Quality management Cross-sectional study HIV Infections Personal Satisfaction Pathology and Laboratory Medicine Tanzania Geographical Locations 0302 clinical medicine Immunodeficiency Viruses Health facility Surveys and Questionnaires Health care Medicine and Health Sciences Public and Occupational Health Confidentiality 030212 general & internal medicine Circumcision for HIV prevention Multidisciplinary biology 030503 health policy & services Middle Aged Vaccination and Immunization Medical Microbiology Patient Satisfaction Privacy Viral Pathogens Viruses Medicine Female Pathogens 0305 other medical science Psychology Research Article Adult medicine.medical_specialty Attitude of Health Personnel Science Health Personnel Immunology HIV prevention Antiretroviral Therapy Microbiology 03 medical and health sciences Antiviral Therapy Acquired immunodeficiency syndrome (AIDS) Retroviruses medicine Humans Microbial Pathogens Quality of Health Care Acquired Immunodeficiency Syndrome business.industry Public health Lentivirus Organisms Biology and Life Sciences HIV Communication in Health Care Patient Acceptance of Health Care medicine.disease biology.organism_classification Health Care Cross-Sectional Studies Health Care Facilities Family medicine People and Places Africa Preventive Medicine business |
| Zdroj: | PLoS ONE PLoS ONE, Vol 16, Iss 2, p e0247421 (2021) |
| ISSN: | 1932-6203 |
| DOI: | 10.1371/journal.pone.0247421 |
| Popis: | Background HIV is a major global public health challenge, claiming the lives of over 32 million people so far. The satisfaction of HIV-affected clients with the quality of their HIV services at treatment centres is crucial for quality improvement. This article assesses clients’ satisfaction with different aspects of the overall care experience and seeks to determine if the type of health facility ownership is a predictor of satisfaction. Methods A cross-sectional study involving 430 respondents was conducted between September and October 2019. Purposeful and convenient sampling techniques were used to select health facilities and potential respondents, respectively. A pre-tested, interviewer-administered questionnaire was used to collect data. Binary logistic regression was used to assess the association between type of health facility and clients’ satisfaction based on the six assessed aspects of care, and p˂0.05 was considered statistically significant. Results The general clients’ satisfaction with HIV/AIDS services at care and treatment centres was 92.3%. Respondents from public health facilities were most satisfied with privacy and confidentiality (100%), physical environment (100%), counseling (99.5%) and drug availability (99.5%); respondents from private health facilities were most satisfied with the time spent in the facility (95.9%); while respondents from faith-based health facilities were most satisfied with staff-patient communication (99.2%). However, after adjusting for confounders, only one aspect of care, that of “time spent in the facility,” showed significant association with the type of health facility. Conclusion Generally, clients’ satisfaction with HIV/AIDS services at care and treatment centres in the Ubungo District, Dar es Salaam was high. This finding should encourage health care providers to maintain high-quality services to sustain clients’ satisfaction. |
| Databáze: | OpenAIRE |
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