Quality assessment of mental health care by people with severe mental disorders: a participatory research project
Autor: | Cristiana Inglese, Vito D’Anza, Fabrizio Mauriello, Barbara D'Avanzo, Sonia Iapichino, Angelo Barbato, Luigi F abrizio De Luca, Filippo Rapisarda, Alessia Bajoni |
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Přispěvatelé: | Barbato, A, Bajoni, A, Rapisarda, F, D'Anza, V, De Luca, L, Inglese, C, Iapichino, S, Mauriello, F, D'Avanzo, B |
Rok vydání: | 2012 |
Předmět: |
Adult
Male medicine.medical_specialty Participatory research Community-Based Participatory Research Quality management Health (social science) Community Mental Health Centers Quality Assurance Health Care media_common.quotation_subject Psychological intervention Community-based participatory research Participatory action research Quality of mental health care Patient satisfaction Nursing Surveys and Questionnaires Medicine Humans Psychiatry media_common Service (business) business.industry Questionnaire Mental Disorders Community mental health service Public Health Environmental and Occupational Health Middle Aged Focus group Community Mental Health Center Community Mental Health Services Psychiatry and Mental Health Patient Satisfaction Mental Disorder Female business Autonomy Severe mental illne Human |
Zdroj: | Community mental health journal. 50(4) |
ISSN: | 1573-2789 |
Popis: | This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers' needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers' expectations. © 2013 Springer Science+Business Media New York. |
Databáze: | OpenAIRE |
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