Quality assessment of mental health care by people with severe mental disorders: a participatory research project

Autor: Cristiana Inglese, Vito D’Anza, Fabrizio Mauriello, Barbara D'Avanzo, Sonia Iapichino, Angelo Barbato, Luigi F abrizio De Luca, Filippo Rapisarda, Alessia Bajoni
Přispěvatelé: Barbato, A, Bajoni, A, Rapisarda, F, D'Anza, V, De Luca, L, Inglese, C, Iapichino, S, Mauriello, F, D'Avanzo, B
Rok vydání: 2012
Předmět:
Adult
Male
medicine.medical_specialty
Participatory research
Community-Based Participatory Research
Quality management
Health (social science)
Community Mental Health Centers
Quality Assurance
Health Care
media_common.quotation_subject
Psychological intervention
Community-based participatory research
Participatory action research
Quality of mental health care
Patient satisfaction
Nursing
Surveys and Questionnaires
Medicine
Humans
Psychiatry
media_common
Service (business)
business.industry
Questionnaire
Mental Disorders
Community mental health service
Public Health
Environmental and Occupational Health
Middle Aged
Focus group
Community Mental Health Center
Community Mental Health Services
Psychiatry and Mental Health
Patient Satisfaction
Mental Disorder
Female
business
Autonomy
Severe mental illne
Human
Zdroj: Community mental health journal. 50(4)
ISSN: 1573-2789
Popis: This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers' needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers' expectations. © 2013 Springer Science+Business Media New York.
Databáze: OpenAIRE
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