Human resource management practices and total quality management in insurance companies: Evidence from Jordan
| Autor: | Anas Ratib Al-Soud, Ahmad Samed Al-Adwan, Naser Khdour, Jamal Ahmed Al-Douri |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
human resources
Information Systems and Management Index (economics) Sociology and Political Science Public Administration Strategy and Management lcsh:Business 0502 economics and business Operations management Business and International Management Publication job satisfaction Total quality management business.industry 05 social sciences General Business Management and Accounting innovation recruitment Human resource management 050211 marketing business lcsh:HF5001-6182 Law 050203 business & management performance quality management |
| Zdroj: | Problems and Perspectives in Management, Vol 19, Iss 1, Pp 432-444 (2021) |
| ISSN: | 1810-5467 1727-7051 |
| Popis: | This study aims to extend the argument about the association between HRM and Total Quality Management (TQM) in insurance companies in Jordan. It is argued that the consideration of TQM can be supported in terms of configuration as an effect of Human Resource Management (HRM) in the presence or absence of other HRM practices. Data for this study were collected from 24 insurance companies listed on the Amman Stock Exchange and 342 employees. PLS-SEM was used to analyze the data collected through path analysis. Structural equation modeling was used to examine a causal relationship between the variables. The overall effect of HRM on TQM was explored to improve quality orientation and people criteria in insurance companies. The findings have indicated a significant and positive effect of teamwork, staffing, performance appraisals, and compensation on TQM. However, training and development have a negative, but significant impact on TQM. In addition, TQM significantly and positively affects the HRM of an organization. Performance was also positively and significantly affected by HRM. TQM is an important factor of HRM in insurance companies. AcknowledgmentThe authors are very thankful to all the associated personnel in any reference that contributed to the purpose of this study. |
| Databáze: | OpenAIRE |
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