Automation and discretion
| Autor: | Noortje de Boer, Nadine Raaphorst |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
business.industry
media_common.quotation_subject 05 social sciences Public administration Discretion Street-level bureaucracy Automation 0506 political science Management Information Systems Management of Technology and Innovation 0502 economics and business 050602 political science & public administration Bureaucracy Business Enforcement 050203 business & management media_common |
| Zdroj: | Public Management Review. Informa UK Limited Public Management Review |
| Popis: | A dominant assumption in the street-level bureaucracy literature is that bureaucrats’ discretion is curtailed by automated systems. Drawing on survey and factual data (n = 549) from Dutch inspectors, we test the effect of automation on enforcement style and whether this can be explained by discretion-as-perceived. Our results show that automation (1) increases bureaucrats’ legal and accommodation style; (2) discretion-as-perceived does not mediate this effect; but (3) automation does decrease discretion-as-perceived. The main implication is that we do not find empirical evidence for curtailment and future research should move beyond discretion to understand effects of digital systems on bureaucrats’ behaviour. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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