| Popis: |
The analysis of a scenario as complex as a healthcare facility cannot be accomplished only through theoretical studies: researches have therefore been conducted by taking into account the mainly acknowledged theories and by directly experiencing the hospital reality with a user-centred perspective. The stakeholders’ analysis highlighted how diverse are the groups of people which may have any interest in healthcare, ranging from Public Administration to employees and patients, to volunteers and local communities. However, their needs and the possibly arising controversies can be defined, taking into account overlapping and interrelationships, according to the three pillars of sustainability: the environmental, social and economic spheres. Through the analysis, by means of interviews and on-site visits, of different case-studies in Italy and sustainability best-practices around Europe were individuated the Niguarda Hospital, the Hospital del Mar, the Humanitas Research Hospital, the Meyer Hospital, the New Legnano’s Hospital and the next New Karolinska Solna Hospital. It was then possible to identify more specific and concrete users’ needs, to be translated into specifications for the newly developed tool. Every hospital represents a peculiar reality, dealing with many common concerns, but also with numerous issues tightly related to the local context. |
