A Tale of Two Surveys: Life-Affirming Strategy of Mortuary Improves the Quality of Bereavement Care After Hospital Death
| Autor: | H. Y. Yip, Gary K. F. Tsang, Amy Y. M. Chow, Tiffany Wing See Lau, Winnie P. W. Yip, Philip S. L. Beh, Gavin S.W. Chan, Jackie C. K. Poon |
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| Rok vydání: | 2021 |
| Předmět: |
Family management
021103 operations research Health (social science) business.industry media_common.quotation_subject 05 social sciences 0211 other engineering and technologies 050109 social psychology 02 engineering and technology Critical Care and Intensive Care Medicine University hospital Hospital care Nursing Medicine 0501 psychology and cognitive sciences Quality (business) Bereavement Care Life-span and Life-course Studies business End-of-life care media_common |
| Zdroj: | OMEGA - Journal of Death and Dying. 86:833-848 |
| ISSN: | 1541-3764 0030-2228 |
| Popis: | Background: The mortuary plays an important, under-recognized role in end-of-life care. A ‘ Life-affirming strategy’ was introduced in the mortuary of a university hospital to enhance respect for the deceased and next-of-kin (NOK). Design: NOK who collected bodies in the mortuary of a university hospital participated in a survey. The satisfaction scores, needs and expectations were compared with a similar survey from 2015. Results: The overall experience for NOK improved significantly compared with 2015. The greatest improvement was achieved in ‘mortuary environment’, ‘attitude of mortuary staff’ and ‘body viewing arrangement in the mortuary’. The perceived need for additional psychosocial support was significantly reduced. Conclusions: Results demonstrate success of the life-affirming strategy in enhancing end-of-life care for bereaved families. The person-centered approach modernizes and professionalizes mortuary services, with a positive impact on the deceased, NOK, mortuary staff, hospital administration and wider community. |
| Databáze: | OpenAIRE |
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