ISO 9001 Standard and Organization's Performance: A Literature Review

Autor: Joseph Berlin P. Juanzon, Behnam Neyestani
Rok vydání: 2017
Předmět:
Zdroj: International Journal of Advanced Multidisciplinary Research
ISSN: 2393-8870
DOI: 10.22192/ijamr.2017.04.02.002
Popis: Int. J. Adv. Multidiscip. Res. (2017). 4(2): 6-13 International Journal of Advanced Multidisciplinary Research ISSN: 2393-8870 www.ijarm.com DOI: 10.22192/ijamr Volume 4, Issue 2 -2017 Research Article DOI: http://dx.doi.org/10.22192/ijamr.2017.04.02.002 ISO 9001 Standard and Organization's Performance: A Literature Review Behnam Neyestani 1* & Joseph Berlin P. Juanzon 2 Ph.D. Candidate, Department of Civil Engineering, De La Salle University, Manila, Philippines Assistant Professor, Department of Civil Engineering, De La Salle University, Manila, Philippines *Corresponding Author: behnam_neyestani@dlsu.edu.ph Abstract Keywords ISO 9001; Innovation and learning; Customer results; Financial performance; Literature review; Organization's performance; Operational performance. Nowadays, ISO 9001 has been adopted by different organizations in all over the world. This standard was first introduced in 1978 by International Organization for Standardization (ISO). Several empirical studies revealed the importance of this quality management tool for improving continuously performance within the organizations, in order to satisfy customer's needs and promote competitiveness in the market. Although ISO 9001 standard has shown its usefulness to the companies from different sectors, but there is no consensus among practitioners and scholars whether ISO 9001 considerably enables to improve firms' performance. Thus, this study was performed to review the findings of the empirical studies, which tested the hypothesized relationship between ISO 9001 standard and the different perspectives of organization's performance, in order to present an aggregate overview of the role of ISO standard in improving performance in the organizations from different sectors. So, the research was designed to identify, select, and review the empirical studies that were relevant to the objectives of the research, and likewise published between 2002 and 2017. From literature review, the only 19 empirical studies selected that were relevant and fitted to the criteria of the study with the aim of obtaining the results and conclusions. Finally, the analysis of the results of the empirical studies uncovered that ISO 9001 significantly affected internal business process, while this standard was not correlated with the indicators of innovation and learning perspective at significant level. Furthermore, the systematic review of the existing literature provided enough evidence that the effectiveness of ISO 9001 on customer's results and financial performance were unclear and contradictory. 1. Introduction With the turn of the new millennium, global competition has increased. This competitive pressure has motivated the companies' management to change their strategies and methods [19], in order to achieve performance excellence, and the organization's goals [22]. Without doubt, ISO 9001 standard is one of effective and efficient technique to improve continuously performance in the organizations [9]. ISO 9001 has proven to be the popular management system [31]. It is a set of the requirements for a quality management system (QMS) with a tested framework based on “PDCA” cycle (Plan- Do-Check-Act cycle) that causes this standard improves effectively organizations' performance. This standard is a “generic standard” for all organizations, regardless of their size and field of activity. Its intention is to satisfy customers' requirements [21], [13]. Today ISO 9001 is widely adopted by different sectors in 188 countries, according to the latest ISO “survey of certifications” [7]
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