Using Quality Improvement Methods to Improve Patient Experience
| Autor: | Robert V. Blasko, Lisa Allen, Jeff D. Jensen, Paul Nagy |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
medicine.medical_specialty
Quality management Simulated patient 030218 nuclear medicine & medical imaging 03 medical and health sciences 0302 clinical medicine Patient satisfaction Nursing Patient-Centered Care Patient experience Medicine Organizational Objectives Radiology Nuclear Medicine and imaging Medical physics In patient Reimbursement Patient Care Team Physician-Patient Relations Radiology Department Hospital business.industry Quality Improvement United States Patient Satisfaction 030220 oncology & carcinogenesis Models Organizational Patient Participation business Radiology |
| Zdroj: | Journal of the American College of Radiology : JACR. 13(12 Pt) |
| ISSN: | 1558-349X |
| Popis: | Patient experience is an important component of the overall medical encounter. This paper explores how patient experience is measured and its role in radiology, including its impact on clinical outcomes and reimbursement. Although typically applied to safety and clinical outcomes, quality improvement methodology can also be used to drive improvement efforts centered on patient experience. Applying an established framework for patient-centered care to radiology, this paper provides a number of examples of projects that are likely to yield significant improvement in patient satisfaction measures. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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