Intranet and Knowledge Management: Putting the Cart Before the Horse?

Autor: Ashley Braganza, Satrijo Tanudjojo
Rok vydání: 2006
Předmět:
Zdroj: Journal of Information & Knowledge Management. :183-192
ISSN: 1793-6926
0219-6492
DOI: 10.1142/s0219649206001451
Popis: This paper explores the use of intranet-technology to support knowledge intensive decision-making in a technical service delivery process of a major oilfield services company. Our findings show that creating, mobilising, and exchanging knowledge through a system which is based on intranet-technology delivers some forms of benefits to both the organisation and its clients, and helps in understanding what organisational knowledge is to be managed and the process of managing it defines the role of technology that enables knowledge management.
Databáze: OpenAIRE