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Satisfaction with teaching performance is an important measurement process in higher education institutions, for this reason, applying sentiment analysis to the opinions of university students through the support vector machine (SVM) Fine Gaussian supervised learning algorithm represents an important contribution to the academic literature. This article identifies the best classification algorithm according to performance parameters for predicting student satisfaction with teaching performance through sentiment analysis; the subsequent implementation of the research has the purpose of strengthening teaching practices, in addition to allowing continuous training of teaching for the benefit of student learning. This article has provided a compact predictive model, with literature review based on SVM and sentiment analysis techniques. Through the machine learning classification learner technique, it is identified that the SVM algorithm: Fine Gaussian SVM is the one with the best accuracy equal to 98.3%. Likewise, the performance metrics for the four classes of the model were identified, which have a sensitivity equal to 88.89%, a specificity of 98.04%, a precision of 99.21% and an accuracy of 98.85%. |
