Why is dialogue on performance challenging in the public sector?
| Autor: | Tomi Rajala, Petra Haapala, Harri Laihonen |
|---|---|
| Přispěvatelé: | Johtamiskorkeakoulu - Faculty of Management, University of Tampere |
| Rok vydání: | 2018 |
| Předmět: |
Organizational Behavior and Human Resource Management
julkishallinto Knowledge management julkisjohtaminen Performance management Interview media_common.quotation_subject public management Organizational performance tuloksellisuusdialogi Liiketaloustiede - Business and management 0502 economics and business 050602 political science & public administration performance management local government Performance measurement media_common tuloksellisuuden johtaminen business.industry Social phenomenon 05 social sciences Public sector tuloksellisuusinformaatio performance measurement tuloksellisuuden mittaaminen General Business Management and Accounting 0506 political science Valtio-oppi hallintotiede - Political science Content analysis Conceptual model performance dialogue business Psychology 050203 business & management performance information |
| Zdroj: | Measuring Business Excellence. 22:117-129 |
| ISSN: | 1368-3047 |
| DOI: | 10.1108/mbe-06-2017-0032 |
| Popis: | Purpose This paper aims to understand performance management as a social phenomenon by investigating the challenges of performance dialogue, a phenomenon where participants jointly interpret performance information and discuss it while identifying the actions needed to manage the performance according to this information. Design/methodology/approach The research aim is achieved by conducting an interview study. Empirical data were collected by interviewing 30 public managers in three Finnish municipalities and subjecting it to content analysis using inductive category development. Findings The research provides empirical evidence from challenges in engaging in performance dialogue. It moreover derives a comprehensive conceptual model categorizing factors inhibiting performance dialogue. Practical implications Difficulties in conducting organizational performance dialogues are better explained. The findings support the management of performance dialogue by helping practitioners to identify challenges associated to these dialogues. Originality/value This study contributes to current conversations on performance management by showing that performance dialogues are no miracle cure for problems in performance information use. Moreover, the authors demonstrate that complications in performance information use are intertwined in many ways. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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