Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System
| Autor: | Madalina Valeanu, Cristina Fleșeriu, Marius Bota, Smaranda Cosma, Claudiu Morgovan, Dan Cosma |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
medicine.medical_specialty
media_common.quotation_subject Geography Planning and Development lcsh:TJ807-830 lcsh:Renewable energy sources Management Monitoring Policy and Law healthcare quality 03 medical and health sciences 0302 clinical medicine Patient satisfaction Perception 0502 economics and business Health care medicine patients’ perception Quality (business) 030212 general & internal medicine patients’ satisfaction lcsh:Environmental sciences media_common lcsh:GE1-350 Renewable Energy Sustainability and the Environment business.industry Public health Romanian lcsh:Environmental effects of industries and plants 05 social sciences public health satisfaction healthcare language.human_language Patient perceptions lcsh:TD194-195 Family medicine language Descriptive research business Psychology 050203 business & management |
| Zdroj: | Sustainability, Vol 12, Iss 4, p 1612 (2020) Sustainability; Volume 12; Issue 4; Pages: 1612 |
| ISSN: | 2071-1050 |
| Popis: | Measuring patient satisfaction of healthcare service quality represents a significant element of a healthcare’s system (HS) overall evaluation. It is the starting point for creating policies in national healthcare. The purpose of this paper was to evaluate Romanian patients’ perception and satisfaction of the quality of the national HS as a whole and of its components. Exploratory and descriptive research was used. Data were collected through face-to-face interviews with Romanian patients, based on a questionnaire. Out of the 2305 respondents, 83% used the Romanian HS in the past 12 months and 58% of the respondents did not trust the system. The accommodation, food, and other facilities of Romanian hospitals were perceived as being at a low level. One third of the respondents were unsatisfied and very unsatisfied with respect to the overall impression of the Romanian HS. In addition, our research found a statistically significant relationship between confidence in the HS, age, and gender, and also between the overall impression on the HS, age and income. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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