The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge
| Autor: | Luisa Domingues, Carlos Guterres, Agostinho Sousa Pinto |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Knowledge management
media_common.quotation_subject Exploratory research Centres of expertise Shared services model 02 engineering and technology Tacit knowledge Excellence 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Sociology Centres of competence Competence (human resources) media_common Service quality business.industry Knowledge-based economies 05 social sciences Ciências Naturais::Ciências da Computação e da Informação [Domínio/Área Científica] Shared service Technical centres SSAM Intellectual capital Human-Computer Interaction Organizational knowledge management 050211 marketing Explicit knowledge business Centres of excellence Information Systems |
| Zdroj: | Repositório Científico de Acesso Aberto de Portugal Repositório Científico de Acesso Aberto de Portugal (RCAAP) instacron:RCAAP |
| Popis: | In the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres. info:eu-repo/semantics/publishedVersion |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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