Comparing the impact of management support on police officers’ perceptions of discretionary power and engagement: Australia, USA and Malta
| Autor: | Kate Herring Shacklock, Art Shriberg, Ben Farr-Wharton, Yvonne Brunetto, Chiara Saccon, Rod Farr-Wharton, Joseph G. Azzopardi |
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| Rok vydání: | 2017 |
| Předmět: |
management support
Organizational Behavior and Human Resource Management Strategy and Management media_common.quotation_subject Strategy and Management1409 Tourism Power (social and political) Settore SECS-P/07 - Economia Aziendale Management of Technology and Innovation Comparative research Perception Political science 0502 economics and business Employee engagement 050602 political science & public administration Industrial Relations comparative research Management support Business and International Management media_common business.industry Leisure and Hospitality Management 05 social sciences discretionary power employee engagement LMX POS Strategy and Management1409 Tourism Leisure and Hospitality Management Public relations 0506 political science Social exchange theory Human resource management Industrial relations business Organizational effectiveness 050203 business & management |
| Zdroj: | The International Journal of Human Resource Management. 31:738-759 |
| ISSN: | 1466-4399 0958-5192 |
| DOI: | 10.1080/09585192.2017.1375964 |
| Popis: | © 2017, © 2017 Informa UK Limited, trading as Taylor & Francis Group. This paper uses Social Exchange Theory as a lens for comparing the impact of management support upon police perceptions of discretionary power and employee engagement, across three countries. A survey-based, self-report process collected data from 193 police officers in Australia, 588 from the USA, and 249 from Malta. Structural equation modelling was used to analyse the data. The findings suggest a significantly different management support context across the three countries, as well as significantly different perceptions of discretionary power. Across the three countries, police perceived relatively poor satisfaction with organizational management support and only some engagement levels. However, USA police perceived significantly more discretionary power than the other country samples. These findings provide greater clarity about the link between management support, discretionary power and engagement for the police officers. Since employee engagement likely affects policing outcomes, the findings suggest that poor management support of police officers could negatively affect the provided service. Potential strategies to enhance police engagement include (a) training police managers about how to manage so as to promote greater engagement, and (b) modifying police managers’ performance indicators in line with achieving better police engagement. |
| Databáze: | OpenAIRE |
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