Investigating Enterprise Architecture implementation in public sector organisation: A case study of Ministry of Health Malaysia
| Autor: | Harihodin Selamat, Nur Azaliah Abu Bakar |
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| Rok vydání: | 2016 |
| Předmět: |
Balanced scorecard
Knowledge management Core business business.industry 030503 health policy & services ComputingMethodologies_MISCELLANEOUS Public sector Information technology Enterprise architecture 02 engineering and technology 03 medical and health sciences Documentation 020204 information systems Talent management Critical success factor 0202 electrical engineering electronic engineering information engineering Business 0305 other medical science |
| Zdroj: | Web of Science |
| DOI: | 10.1109/iccoins.2016.7783179 |
| Popis: | Enterprise Architecture (EA) is gaining its importance and has become significant agenda in any Information Technology (IT) transformation in most organisation. Despite of many EA frameworks and methodologies available, the implementation of EA is a challenging process. Therefore, this paper aims to explore the process of EA implementation in an organisation and to identify its critical success factors (CSFs). An integrated framework comprising of Configurable Process Model (CPM) and Balanced Scorecard (BSC) are used in this study. The findings are categorised into six perspectives which are authority support, internal process, learning and growth, cost, technology and talent management. Based on Ministry of Health Malaysia (MOHM) as a case study, it reveals that every organisation should define and design their own EA solution based on their core business and need. The existence of framework and documentation does not represent the successful EA if it is not being practiced in the organisation. The EA implementation experience and the CSFs discussed in this paper will be valuable guidelines for other EA implementer in other public sector organisation. |
| Databáze: | OpenAIRE |
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