When do emotionally exhausted employees speak up? Exploring the potential curvilinear relationship between emotional exhaustion and voice
| Autor: | Marco S. DiRenzo, Yilong Duan, Xin Qin, Minya Xu |
|---|---|
| Přispěvatelé: | Graduate School of Business & Public Policy (GSBPP) |
| Rok vydání: | 2014 |
| Předmět: |
interactional justice climate
Perceived safety Organizational Behavior and Human Resource Management emotional exhaustion Sociology and Political Science job security prohibitive voice Conservation of resources theory promotive voice Job security multi-level design Emotional Strain Empirical examination Negative relationship Interactional justice Psychology Emotional exhaustion Social psychology curvilinear General Psychology Applied Psychology |
| Zdroj: | Journal of Organizational Behavior. 35:1018-1041 |
| ISSN: | 1099-1379 0894-3796 |
| Popis: | Two studies were conducted to address the potential nonlinear relationship between emotional exhaustion and voice. Study 1 developed and tested a model rooted in conservation of resources theory in which responses to emotional exhaustion are determined by individual-level and group-level conditions that influence the perceived safety and efficacy of voice and drive prohibitive voice behaviors by giving rise to either resource-conservation-based or resource-acquisition-based motivation. Specifically, there was a curvilinear (U-shaped) relationship between emotional exhaustion and prohibitive voice under conditions of (i) high job security and (ii) high interactional justice climate, but a linearly negative relationship when these resources were low. Study 2 replicated and extended these findings to include an empirical examination of these effects on promotive versus prohibitive voice. Results confirmed the findings of Study 1, provided evidence of differences in the nomological networks of promotive and prohibitive voice, and indicated that prohibitive voice is more salient to the experience of high emotional strain. Implications of the findings and areas for future research are discussed. We would like to thank the National Science Foundation of China (no. 10901010 and no. 71273013), Fulbright Program sponsored by the US government, the Center for Statistical Science in Peking University, and the Key Laboratory of Mathematical Economics and Quantitative Finance (Peking University), Ministry of Education. |
| Databáze: | OpenAIRE |
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