Patient satisfaction with medication therapy adherence clinic services in a district hospital: a cross-sectional study
| Autor: | Yi C. Sim, Intan S. Mohd-Rosli, Boon T. Lau, Siew Y. Ng |
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| Rok vydání: | 2021 |
| Předmět: |
mesh:Multivariate Analysis
patient satisfaction Cross-sectional study pharmacists cross-sectional studies Pharmaceutical Science Pharmacy Pharmacists 030226 pharmacology & pharmacy Ambulatory Care Facilities mesh:Diabetes Mellitus 0302 clinical medicine ambulatory care mesh:Ambulatory Care Facilities Health care Outpatients Ambulatory Care Medicine Outpatient clinic mesh:Age Factors mesh:Sex Factors mesh:Ambulatory Care Original Research Personal relationship Age Factors ambulatory care facilities Race Factors mesh:Patient Satisfaction multivariate analysis race factors Patient Satisfaction diabetes mellitus age factors medicine.medical_specialty Pharmacist RM1-950 mesh:Race Factors 03 medical and health sciences pharmaceutical services Pharmacy and materia medica Patient satisfaction Sex Factors Ambulatory care mesh:Outpatients Diabetes Mellitus mesh:Pharmacists mesh:Malaysia business.industry Malaysia malaysia outpatients sex factors RS1-441 mesh:Pharmaceutical Services Pharmaceutical care Cross-Sectional Studies mesh:Cross-Sectional Studies Family medicine Pharmaceutical Services Multivariate Analysis Therapeutics. Pharmacology business |
| Zdroj: | Pharmacy Practice (Granada) v.19 n.2 2021 SciELO España. Revistas Científicas Españolas de Ciencias de la Salud instname Pharmacy Practice SciELO España: Revistas Científicas Españolas de Ciencias de la Salud Instituto de Salud Carlos III (ISCIII) Pharmacy Practice, Vol 19, Iss 2, p 2353 (2021) |
| Popis: | Background : Patient satisfaction is one of the essential indicators for assessing the quality of healthcare services being delivered, including pharmacy ambulatory care service, as it determines the practicability and sustainability of the se rvice provided. As such, pharmaceutical care services provided during medication therapy adherence clinic (MTAC) sessions need to be assessed to maxim ise its effectiveness and benefits to the patients. Objective : This study aimed to assess the association between patient satisfaction and socio - demographic characteristics, as well as the predictors for patient satisfaction. Methods : This was a cross - sectional study conducted at the medical outpatient department in Hospital Port Dickson from January until O ctober 2019. Convenience sampling method was used to recruit potential study participants. Patient satisfaction was measured using Validated Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ2.0), consisted of quality of care and interperso nal relationship between pharmacist and patient domains. Descriptive data were presented as mean and standard deviation or number s and percentages, while Independent Sample t - test, ANOVA and post - hoc analysis, and multiple linear regression were used for i nferential data analysis. Results : There were 37 (25%) diabetes MTAC, 36 (24.3%) respiratory MTAC, and 75 (50.7%) warfarin MTAC patients recruited. On average, the mean overall satisfaction score was 3.30(SD=0.43). The mean satisfaction score in the inter personal relationship domain [3.35(SD=0.44)] was higher than the quality of care domain [3.26(SD=0.45)]. There was a significant association between gende r, education level, and patient satisfaction towards pharmaceutical care service (p |
| Databáze: | OpenAIRE |
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