Can Your Phone Be Your Therapist? Young People’s Ethical Perspectives on the Use of Fully Automated Conversational Agents (Chatbots) in Mental Health Support
| Autor: | Holly Tyroll, Gabriela Pavarini, Ilina Singh, Kira Kretzschmar, Arianna Manzini |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
020205 medical informatics
apps Internet privacy Psychological intervention youth mental health 02 engineering and technology computer.software_genre lcsh:Computer applications to medicine. Medical informatics young people Proceedings from the digital mental health conference London 2017 03 medical and health sciences 0302 clinical medicine human-computer interaction Phone 0202 electrical engineering electronic engineering information engineering General Materials Science Confidentiality 030212 general & internal medicine Dialog system Original Research therapy conversational agent digital mental health business.industry Perspective (graphical) artificial intelligence Mental health Chatbots Fully automated lcsh:R858-859.7 Psychology business computer mental health Young person |
| Zdroj: | Biomedical Informatics Insights, Vol 11 (2019) Biomedical Informatics Insights |
| ISSN: | 1178-2226 |
| Popis: | Over the last decade, there has been an explosion of digital interventions that aim to either supplement or replace face-to-face mental health services. More recently, a number of automated conversational agents have also been made available, which respond to users in ways that mirror a real-life interaction. What are the social and ethical concerns that arise from these advances? In this article, we discuss, from a young person’s perspective, the strengths and limitations of using chatbots in mental health support. We also outline what we consider to be minimum ethical standards for these platforms, including issues surrounding privacy and confidentiality, efficacy, and safety, and review three existing platforms (Woebot, Joy, and Wysa) according to our proposed framework. It is our hope that this article will stimulate ethical debate among app developers, practitioners, young people, and other stakeholders, and inspire ethically responsible practice in digital mental health. |
| Databáze: | OpenAIRE |
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