Check-in Kiosks in the Outpatient Clinical Setting: Fad or the Future?
| Autor: | Steven M. Theiss, Brent A. Ponce, Sung R. Lee, Zachary A Mosher, Jorge L. Perez, Alexandra M. Arguello, Parke Hudson, Gerald McGwin |
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| Rok vydání: | 2020 |
| Předmět: |
medicine.medical_specialty
business.product_category Check-in Point-of-Care Systems MEDLINE Interactive kiosk Ambulatory Care Facilities 01 natural sciences User-Computer Interface 03 medical and health sciences Patient Admission 0302 clinical medicine Patient satisfaction Surveys and Questionnaires Health care medicine Humans Revenue 030212 general & internal medicine 0101 mathematics Duration (project management) Response rate (survey) business.industry 010102 general mathematics General Medicine Patient Satisfaction Physical therapy business |
| Zdroj: | Southern Medical Journal. 113:134-139 |
| ISSN: | 1541-8243 0038-4348 |
| DOI: | 10.14423/smj.0000000000001078 |
| Popis: | OBJECTIVES Check-in kiosks are increasingly used in health care. This project aims to assess the effects of kiosk use upon check-in duration, point of service (POS) financial returns, and patient satisfaction. METHODS Six kiosks were implemented in a large academic orthopedic clinic, and check-in duration for 8.5 months following implementation and POS returns for 10.5 months before and after implementation were analyzed. Consumer Assessment of Healthcare Providers and Systems Clinician and Group survey and self-devised surveys recorded patient satisfaction. RESULTS Cumulatively, 28,636 kiosk-based patient encounters were analyzed. Compared with historical norms, check-in duration decreased 2 minutes, 47 seconds (P < 0.001). Daily gross and individual POS returns increased $532.13 and $1.89, respectively (P < 0.001). Satisfaction surveys were completed by 719 of 1376 consecutive patients (52% response rate), revealing 12% improvement (P < 0.001), but Consumer Assessment of Healthcare Providers and Systems Clinician and Group survey responses demonstrated no change (P = 0.146, 0.928, and 0.336). CONCLUSIONS Kiosks offer to reduce check-in duration and increase POS revenue without negatively affecting patient satisfaction. |
| Databáze: | OpenAIRE |
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