Is organizational progress in the EFQM model related to employee satisfaction?
Autor: | Carmen Matthies-Baraibar, Maider Mateos-del Pino, Andoni Arcelay-Salazar, Marbella García-Urbaneja, María Angeles Rodríguez-González, José Antonio de la Rica-Giménez, David Cantero-González, Roberto Nuño-Solinís, Esther Olaetxea-Urizar, Catalina Martínez-Carazo, Alberto Colina-Alonso, Jon Letona-Aranburu, Silvia Dabouza-Acebal, Rosa María González-Llinares |
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Rok vydání: | 2013 |
Předmět: |
Adult
Male Quality management EFQM model Applied psychology education Job Satisfaction Health administration Nursing EFQM Excellence Model Surveys and Questionnaires Health care Total quality Professional satisfaction Medicine Humans Quality improvement Employee research business.industry Health Policy Internal communications Cross-Sectional Studies Spain Models Organizational Excellence Job satisfaction Female Health Facilities business Common Assessment Framework Total Quality Management Research Article |
Zdroj: | BMC Health Services Research |
ISSN: | 1472-6963 |
Popis: | Background To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. Methods A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of the EFQM model (assessed in terms of external recognition of management quality in each organisation). Setting: 30 healthcare organisations including hospitals, primary care and mental health providers in Osakidetza, the Basque public health service. Participants: Employees of 30 Osakidetza organisations. Intervention: Progress in implementation of EFQM model. Main outcome measures: Scores in 9 dimensions of employee satisfaction from questionnaires administered in healthcare organisations in 4 assessment cycles between 2001 and 2010. Results Comparing satisfaction results in organisations granted Gold or Silver Q Awards and those without this type of external recognition, we found statistically significant differences in the dimensions of training and internal communication. Then, comparing recipients of Gold Q Awards with those with no Q Certification, differences in leadership style and in policy and strategy also emerged as significant. Conclusions Progress of healthcare organisations in the implementation of the EFQM Excellence Model is associated with increases in their employee satisfaction in dimensions that can be managed at the level of each organisation, while dimensions in which no statistically significant differences were found represent common organisational elements with little scope for self-management. |
Databáze: | OpenAIRE |
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