Adapting to the unexpected: Problematic work situations and resilience strategies in healthcare institutions during the COVID-19 pandemic’s first wave
| Autor: | Lamyae Benzakour, Hannah Wozniak, Sandrine Corbaz-Kurth, Gregory Moullec, Typhaine Maïko Juvet, Jean-Claude Suard, Sara Salome Cereghetti, Jacques A. Pralong, Laure Vieux, Pauline Roos, Rafaël Weissbrodt |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Adaptive strategies
Mixed methods media_common.quotation_subject 0211 other engineering and technologies COVID-19 pandemic 02 engineering and technology Interpersonal communication Peer support Article Healthcare resilience 021105 building & construction Health care 0501 psychology and cognitive sciences Safety Risk Reliability and Quality Adaptation (computer science) Organisational resilience 050107 human factors media_common business.industry 05 social sciences Public Health Environmental and Occupational Health Flexibility (personality) Public relations Variety (cybernetics) Psychological resilience business Safety Research |
| Zdroj: | Safety Science |
| ISSN: | 0925-7535 |
| DOI: | 10.1016/j.ssci.2021.105277 |
| Popis: | The COVID-19 pandemic’s first wave required considerable adaptation efforts on the part of healthcare workers. The literature on resilient healthcare describes how the collective regulation strategies implemented by frontline employees make essential contributions to institutions’ abilities to cope with major crises. The present mixed-methodology study was thus conducted among a large sample of employees in a variety of Swiss healthcare institutions and focused on problematic real-world situations experienced by them and their managers during the pandemic’s first wave. It highlighted the anticipatory and adaptive strategies implemented by institutions, teams and individuals. The most frequently cited problematic situations involved organisational changes, interpersonal conflicts and workloads. In addition to the numerous top-down measures implemented by institutions, respondents also identified personal or team regulation strategies such as increasing staff flexibility, prioritising tasks, interprofessional collaboration, peer support or creating new communication channels to families. The present findings underlined the importance of taking greater account of healthcare support staff and strengthening managerial capacity to support interprofessional teams including those support staff. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Full Text from ScienceDirect