Reliability of a questionnaire and an ergonomic checklist for assessing working conditions and health at call centres
| Autor: | Allan Toomingas, Ewa Wigaeus Tornqvist, Håkan Alm, Kerstin Norman |
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| Rok vydání: | 2006 |
| Předmět: |
Male
Sweden Engineering Hotline business.industry Applied psychology Public Health Environmental and Occupational Health Occupational safety and health Checklist Test (assessment) Call centre Engineering psychology Cross-Sectional Studies Scale (social sciences) Hotlines Surveys and Questionnaires Humans Female Ergonomics Safety Risk Reliability and Quality business Safety Research Social psychology Reliability (statistics) Occupational Health |
| Zdroj: | International journal of occupational safety and ergonomics : JOSE. 12(1) |
| ISSN: | 1080-3548 |
| Popis: | Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability. Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale. test-retest reliability inter-observer test questionnaire ergonomic checklist call centre computer work |
| Databáze: | OpenAIRE |
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