Benchmarking hospitals through a web based platform
| Autor: | Ricardo de Castro, Ana S. Camanho, Diogo Queiroz Almeida, Luiz Fernando Braga Lopes, Maria Conceição A. Silva Portela, Sofia Nogueira da Silva |
|---|---|
| Přispěvatelé: | Veritati - Repositório Institucional da Universidade Católica Portuguesa |
| Rok vydání: | 2016 |
| Předmět: |
Strategy and Management
0211 other engineering and technologies Portuguese health system Context (language use) 02 engineering and technology Web platforms 03 medical and health sciences Aggregate performance measures Data envelopment analysis Web application Operations management Business and International Management Productivity Service (business) 021103 operations research business.industry 030503 health policy & services Benchmarking Health services Unit of analysis Performance measurement (managerial) Aggregate per formance measures Performance indicator Business 0305 other medical science Data envelopment analysis (DEA) |
| Zdroj: | Repositório Científico de Acesso Aberto de Portugal Repositório Científico de Acesso Aberto de Portugal (RCAAP) instacron:RCAAP |
| ISSN: | 1463-5771 |
| DOI: | 10.1108/bij-07-2014-0067 |
| Popis: | Purpose – In a context of international economic crisis the improvement in the efficiency and productivity of public services is seen as a way to maintain high-quality levels at lower costs. Increased productivity can be promoted through benchmarking exercises, where key performance indicators (KPIs), individually or aggregated, are used to compare health units. The purpose of this paper is to describe a benchmarking platform, called Hospital Benchmarking (HOBE), where hospital’s services are used as the unit of analysis. Design/methodology/approach – HOBE platform includes a set of managerial indicators through which hospital services’ are compared. The platform also benchmarks services through aggregate service indicators, and provides an aggregate measure of hospital’s performance based on a composite indicator of the service’s performances. These aggregate indicators were obtained through data envelopment analysis (DEA). Findings – Some results are presented for Portuguese hospitals for the trial years of 2008 and 2009, for which data is publicly available. Details for the service-level analysis are provided for a sample hospital, as well as details on the aggregate performance resulting from services performances. Practical implications – HOBE’s features and outcomes show that the platform can be used to guide management actions and to support the design of health policies by administrative authorities, provided that good quality and timely data are available, and that hospitals are involved in the design of the KPIs. Originality/value – The platform is innovative in the sense that it bases its analysis on hospital’s services, which are in general more comparable among hospitals than indicators of hospital overall performance. In addition, it makes use of DEA to aggregate performance indicators, allowing for user choice in the inputs and outputs to be aggregated, and it proposes a novel model to aggregate service’s efficiencies into a single measure of hospital performance. |
| Databáze: | OpenAIRE |
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