Improving university teaching : a professional service operation perspective
| Autor: | Max Finne |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Service (systems architecture)
LB2300 Process (engineering) Computer science business.industry Strategy and Management media_common.quotation_subject Service design 05 social sciences 050301 education General Decision Sciences Process design Design science Dilemma Engineering management Originality Management of Technology and Innovation 0502 economics and business Active learning ComputingMilieux_COMPUTERSANDEDUCATION business 0503 education 050203 business & management media_common |
| ISSN: | 0144-3577 |
| Popis: | Purpose The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching. Design/methodology/approach This work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction. Findings The course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of university-level teaching operations, while providing additional possibilities for customisable in-class active learning. Research limitations/implications The empirical findings from the single-case design cannot be directly generalised to other contexts. However, the developed six-step systematic approach for redesigning the university-level teaching process should be applicable to other teaching operations to drive value creation and improve processes. Originality/value This study shows how the resource-constrained value creation of teaching operations can be improved systematically using process analysis perspectives. The work also scrutinises the flipped learning pedagogy from a PSO perspective and shows its benefits for improving teaching operations compared to traditional lecturing. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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