CCall--healthy and successful work in call centres
| Autor: | Jutta Cramer, Udo Flowerday, Thomas von der Heyden, Dagmar Schittly, Wolfgang Pfeiffer, Andreas Genz, Fritz Bindzius, Rolf Ellegast, Roger Stamm, Alfred Benninghoven, Detlef Braun, Ralf Schweer |
|---|---|
| Rok vydání: | 2005 |
| Předmět: |
Working hours
Adult Male Engineering Knowledge management Health Promotion Occupational safety and health Job Satisfaction Germany Hotlines Humans Industry Occupational disability Safety Risk Reliability and Quality Workplace Occupational Health business.industry Sustainable strategy Public Health Environmental and Occupational Health Public relations Middle Aged Call centre Work (electrical) Job Description Turnover Absenteeism Female Ergonomics business Safety Research Stress Psychological |
| Zdroj: | International journal of occupational safety and ergonomics : JOSE. 11(4) |
| ISSN: | 1080-3548 |
| Popis: | Call centre workplaces are in many ways a challenge to occupational health and safety. The occupation itself can be described as an IT information technology-supported, communication-intensive form of work with often unusual working hours and a high rate of part-time employment. Data on the employee turnover as well as absenteeism related to occupational disability is quite contradictory. Occupational safety and its proponents still have to find new ways into the corporate structures and cultures of this relatively new and rapidly growing branch of industry. In a 2-year research and development project, using a holistic approach and under consideration of all the relevant disciplines, call centre workplaces were studied, and organisational measures were developed and field tested by putting them into practice. Practical help was developed for a sustainable strategy for successful and healthy work in call centres. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|