How to Leverage Process Mining in Organizations

Autor: Gregor Kipping, Djordje Djurica, Sandro Franzoi, Thomas Grisold, Laura Marcus, Sebastian Schmid, Jan vom Brocke, Jan Mendling, Maximilian Röglinger
Jazyk: angličtina
Rok vydání: 2022
Zdroj: Lecture Notes in Computer Science ISBN: 9783031161025
Popis: Process mining is a fast-growing technology concerned with managingand improving business processes. While the technology itself has been thoroughlyscrutinized by prior research, we are only beginning to understand the managerialand organizational implications of process mining. Creating such knowledge isessential for a successful adoption and use of process mining in organizations. Weconduct a qualitative-inductive interview study to explore how process mining canbe leveraged in organizations. To this end, we systematically examine the needsand experiences of practitioners with process mining at different levels, includingheads of process mining, process analysts, and data engineers. Complementingour tutorial, this article provides a theoretical background, outlines our researchapproach, and presents preliminary findings.
Process mining is a fast-growing technology concerned with managing and improving business processes. While the technology itself has been thoroughly scrutinized by prior research, we are only beginning to understand the managerial and organizational implications of process mining. Creating such knowledge is essential for a successful adoption and use of process mining in organizations. We conduct a qualitative-inductive interview study to explore how process mining can be leveraged in organizations. To this end, we systematically examine the needs and experiences of practitioners with process mining at different levels, including heads of process mining, process analysts, and data engineers. Complementing our tutorial, this article provides a theoretical background, outlines our research approach, and presents preliminary findings.
Databáze: OpenAIRE
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