The changing determinants of tourists' repurchase intention: the case of short-term rentals during the COVID-19 pandemic
| Autor: | Cristina Miguel, Anna Pechurina, María del Mar Alonso-Almeida, Carlo Giglio, Nilay Bıçakcıoğlu-Peynirci, Ivana Načinović Braje |
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| Jazyk: | angličtina |
| Rok vydání: | 2022 |
| Předmět: |
Value (ethics)
business.industry media_common.quotation_subject Theory of planned behavior Context (language use) Affect (psychology) COVID-19 peer-to-peer accommodation repurchase intention short-term rentals Structural equation modeling Risk perception Renting Originality Tourism Leisure and Hospitality Management Marketing business Psychology media_common |
| Popis: | Purpose Adopting Ajzen’s theory of planned behaviour theoretical framework, this paper aims to explore repurchase intentions among short-term rental users and changes in determinants of repurchase intention in the context of the COVID-19 pandemic. Design/methodology/approach Data for the research was collected via a cross-country quantitative survey (N = 1,433) in five European countries: Croatia, Italy, Spain, Turkey and the UK during 2020. Trust, perceived value, authenticity and perceived risk were incorporated into the structural equation model as part of an integrated analysis of antecedents of repurchase intention. Findings Perceived value and authenticity are the key drivers of a positive attitude to repurchase of short-term rentals even after the pandemic. The pandemic modified the role of perceived risk in determining attitude towards short-term rentals as perceived risks could negatively affect attitude and repurchase intention after COVID-19. Trust in the platform and the host became a significant determinant of repurchase intentions after the spread of COVID-19. Research limitations/implications The analysis has shown the link between attitude, subjective norms, perceived behavioural control and repurchase intention, and has thus demonstrated a successful application of the theory of planned behaviour to short-term rental users. Originality/value The results of this study suggest a possible reconceptualisation of repurchase determinants due to the pandemic. The study offers a timely contribution to the research on the impact of the pandemic on the determinants of tourists’ repurchase intentions. |
| Databáze: | OpenAIRE |
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