Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran
| Autor: | Mehdi Safari, Heshmatolah Heydari, Aziz Kamran, Nasser Novinmehr, Morad Esmaiel Zali |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
medicine.medical_specialty
Wilcoxon signed-rank test Validity 03 medical and health sciences 0302 clinical medicine Patient satisfaction Health care medicine Emergency medical services 030212 general & internal medicine Prehospital lcsh:R5-920 business.industry 030208 emergency & critical care medicine medicine.disease Test (assessment) Exact test Medical services Emergency medicine Orthopedic surgery Emergency Original Article Medical emergency business lcsh:Medicine (General) |
| Zdroj: | Electronic Physician, Vol 9, Iss 3, Pp 3974-3979 (2017) Electronic Physician |
| ISSN: | 2008-5842 |
| Popis: | Introduction: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran. Methods: This cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation coefficient, and Fisher’s exact test were used. Results: One hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean: 41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon test did not show any significant difference between pain severity before and after arriving EMS in the cardiac and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased (p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant (p=0.001). Orthopedic patients had the most satisfaction of EMS. Conclusion: Generally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to improve the level of patient satisfaction of EMS. Keywords: Patient satisfaction, Prehospital, Emergency, Medical services |
| Databáze: | OpenAIRE |
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