Why do patients with minor complaints choose emergency departments and does satisfaction with primary care services influence their decisions?
| Autor: | Yakup Akpinar, Ali Candar, Ersin Budak, Gokhan Ocakoglu, Hakan Demirci, Ayse Karalar Baran |
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| Rok vydání: | 2017 |
| Předmět: |
First contact
Working hours Adult Male medicine.medical_specialty Turkey media_common.quotation_subject Primary care Minor (academic) 03 medical and health sciences 0302 clinical medicine Patient satisfaction Surveys and Questionnaires Medicine Humans 030212 general & internal medicine Care Planning media_common Aged Aged 80 and over Primary Health Care business.industry Research Public Health Environmental and Occupational Health 030208 emergency & critical care medicine Middle Aged Patient Acceptance of Health Care Feeling Patient Satisfaction Family medicine Family doctors Referral system Female business Emergency Service Hospital Corrigendum |
| Zdroj: | Primary health care researchdevelopment. 19(4) |
| ISSN: | 1477-1128 1463-4236 |
| Popis: | AimTo identify the reasons why patients with minor complaints choose emergency departments (EDs) as a first contact of care and whether dissatisfaction with primary care services influences their decisions.MethodsIn this study, a self-completed survey called EUROPEP was given to 535 outpatients who were admitted to the XXXXX Hospital in Bursa and examined in the green zone in July 2015. Patients were asked about their complaints and why they preferred EDs as a first contact of care.ResultsEDs were the first contact of care in 87.8% of cases. In all, 9% of patients registered to family physicians who were working outside the city of Bursa. There was no relationship between patient satisfaction and the number of previous visits to EDs in last 12 months (P=0.09). The main reasons for admitting to the emergency services were feeling excessive pain (20.4%), perception of urgency (14.5%) and that the family doctor services were closed outside working hours (13.2%). The mean patient satisfaction with family practice offices was calculated to be 68.1%.ConclusionsThe frequency of admission to EDs as a first contact of care was extremely high in the absence of a referral system. Patients who did not have family doctors in the settlement where they live put an extra burden on the EDs. Overall, patient satisfaction with their GPs did not influence the number of visits to EDs but accessibility remains a big challenge. |
| Databáze: | OpenAIRE |
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