Patient satisfaction with quality of primary health care in Benghazi, Libya
| Autor: | Anees Mohammed, Mariam Ahmed, Asharaf Abdul Salam, Amina Abdulla Alshekteria, Hana Abd Alhadi |
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| Rok vydání: | 2010 |
| Předmět: |
media_common.quotation_subject
interaction effect Beneficiary lcsh:Medicine exit interviews Patient satisfaction Geographical zone Nursing Environmental health Health care Medicine Quality (business) place of residence media_common business.industry Health For All by All lcsh:R administrative and environmental factors type and location of facility General Medicine health-seeking behavior Scale (social sciences) Marital status Residence Original Article business geographic zone |
| Zdroj: | The Libyan Journal of Medicine Libyan Journal of Medicine, Vol 5, Iss 0, Pp 1-7 (2010) Libyan Journal of Medicine; Vol 5 (2010) incl Supplements Libyan Journal of Medicine; Vol 5, No 1 (2010) |
| ISSN: | 1819-6357 1993-2820 |
| Popis: | Introduction: The Libyan National Health System (LNHS) is debated for the paradox of its performance versus impact. It has poor performance, but the national health statistics are good and competitive. There are concerted efforts to manage health care services and to regain the lost trust. A primary health care (PHC) system that focuses on preventive and promotive care is the core focus of LNHS efforts. Objectives: To assess patient satisfaction with quality of PHC assessed in terms of (a) customer profile, (b) patient satisfaction, and (c) health care-seeking behavior. Methodology: A sample of nine health centers and seven polyclinics from various locations in Benghazi, Libya were selected for gathering information by structured face-to-face interviews. A total of 310 beneficiaries were interviewed by using an Arabic translation of the Charleston Psychiatric Outpatient Satisfaction Scale. Results: The beneficiaries appear to be quite satisfied with the quality of services. Geographical zone, marital status of beneficiary, and type of facility are satisfaction-related factors. There are preferences for facilities located within the City Centre over those located elsewhere. There is also an interaction effect of the geographical zone and the type of facility in creating differences in satisfaction. Conclusions: A customer-friendly facility concept that emphasizes reception, physician interaction, and cordiality shall add value. Polyclinics require more attention as does the Al Slawy area. A few utility services might also be considered. Keywords: exit interviews; Health For All by All; geographic zone; administrative and environmental factors; health-seeking behavior; interaction effect; type and location of facility; place of residence (Published: 21 October 2010) Citation: Libyan J Med 2010, 5: 4873 - DOI: 10.3402/ljm.v5i0.4873 |
| Databáze: | OpenAIRE |
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