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Organizations competing in dynamic environments must be able to effectively marshal their resources to survive and thrive. The most important resource most organizations have is their specialist knowledge and intellectual assets that tell them how to produce, trade, grow and react to environmental variations. Many organizations have become aware of the knowledge management (KM) discipline and understand that effective knowledge management can help them thrive and grow. A key success factor for organizations that are not already consciously practicing knowledge management is to develop a KM strategy for guidance and against which they can measure their progress. It is within the framework for the KM strategy that we discuss the functions and roles of a KM audit, and review the insights gained from performing KM audits for two large organizations, one of a state level social services organization, and the other of a multidivisional engineering company.Presented at: Knowledge Management Challenge; 2003 Apr 3-4; Melbourne, Australia. p. 65-75. |
