An Improvement Effort to Optimize Electronically Generated Hospital Discharge Instructions
| Autor: | Nivedita Srinivas, Lauren Destino, Sarah Hendrickson, Shanna Perales, Terry Platchek, Whitney Chadwick, Kimberly Slonaker, Julie Pantaleoni, Hannah K. Bassett |
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| Rok vydání: | 2019 |
| Předmět: |
medicine.medical_specialty
Quality management Audit Health records Efficiency Organizational Pediatrics Workflow Acute care medicine Hospital discharge Electronic Health Records Humans Child Pediatric resident business.industry General Medicine Continuity of Patient Care Hospitals Pediatric medicine.disease Quality Improvement Patient Discharge Health Literacy Pediatrics Perinatology and Child Health Medical emergency business Discharge instructions |
| Zdroj: | Hospital Pediatrics. 9:523-529 |
| ISSN: | 2154-1671 2154-1663 |
| Popis: | OBJECTIVES: The purpose of hospital discharge instructions (HDIs) is to facilitate safe patient transitions home, but electronic health records can generate lengthy documents filled with irrelevant information. When our institution changed electronic health records, a cumbersome electronic discharge workflow produced low-value HDI and contributed to a spike in discharge delays. Our aim was to decrease these delays while improving family and provider satisfaction with HDI. METHODS: We used quality improvement methodology to redesign the electronic discharge navigator and HDI to address the following issues: (1) difficulty preparing discharge instructions before time of discharge, (2) suboptimal formatting of HDI, (3) lack of standard templates and language within HDI, and (4) difficulties translating HDI into non-English languages. Discharge delays due to HDI were tracked before and after the launch of our new discharge workflow. Parents and providers evaluated HDI and the electronic discharge workflow, respectively, before and after our intervention. Providers audited HDI for content. RESULTS: Discharge delays due to HDI errors decreased from a mean of 3.4 to 0.5 per month after our intervention. Parents’ ratings of how understandable our HDIs were improved from 2.35 to 2.74 postintervention (P = .05). Pediatric resident agreement that the electronic discharge process was easy to use increased from 9% to 67% after the intervention (P < .001). CONCLUSIONS: Through multidisciplinary collaboration we facilitated advance preparation of more standardized HDI and decreased related discharge delays from the acute care units at a large tertiary care hospital. |
| Databáze: | OpenAIRE |
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