Nurses' communication skills: an evaluation of the impact of solution-focused communication training
Autor: | Alison Torn, Carolyn Mackintosh, Nick Bowles |
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Rok vydání: | 2001 |
Předmět: |
Program evaluation
Health Knowledge Attitudes Practice Models Educational Inservice Training Self-Evaluation Programs Attitude of Health Personnel media_common.quotation_subject Cost-Benefit Analysis education Qualitative property Nursing Methodology Research Educational evaluation Solution focused brief therapy InformationSystems_GENERAL Education Nursing Continuing Nursing Surveys and Questionnaires business.product_line Medicine Humans Conversation Models Nursing General Nursing Problem Solving media_common business.industry Communication Focus Groups Communication skills training Focus group Nursing Education Research Psychotherapy Brief Nursing Staff Clinical Competence Willingness to communicate business Nurse-Patient Relations Program Evaluation |
Zdroj: | Journal of advanced nursing. 36(3) |
ISSN: | 0309-2402 |
Popis: | Nurses’ communication skills: an evaluation of the impact of solution-focused communication training Aims. This paper describes the evaluation of a short training course in solution-focused brief therapy (SFBT) skills. This evaluation examined the relevance of SFBT skills to nursing and the extent to which a short training course affected nurses’ communication skills. Background. Nurses’ communication skills have been criticized for many years, as has the training in communication skills that nurses receive. The absence of a coherent theoretical or practical framework for communication skills training led us to consider the utility of SFBT as a framework for a short training course for qualified nurses, the majority of them are registered nurses working with adults. Design and methods. Quantitative and qualitative data were collected: the former using pre- and post-training scales, the latter using a focus group conducted 6 months after the training. Data were analysed using the Wilcoxon signed-rank test and content analysis. Results and findings. Quantitative data indicated positive changes in nurses’ practice following the training on four dimensions, and changes in nurses’ willingness to communicate with people who are troubled reached levels of significance. Qualitative data uncovered changes to practice, centred on the rejection of problem-orientated discourses and reduced feelings of inadequacy and emotional stress in the nurses. Conclusions. There are indications that SFBT techniques may be relevant to nursing and a useful, cost-effective approach to the training of communication skills. Solution focused brief therapy provides a framework and easily understood tool-kit that are harmonious with nursing values. |
Databáze: | OpenAIRE |
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