Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application
| Autor: | Aniza Ismail, Norfazilah Ahmad, Yan Nee Gan |
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| Rok vydání: | 2020 |
| Předmět: |
Questionnaires
Male Cross-sectional study Health Care Providers Pharmacists Geographical Locations Mathematical and Statistical Techniques 0302 clinical medicine Surveys and Questionnaires Outpatients Health care Medicine and Health Sciences Medicine Public and Occupational Health Medical Personnel 030212 general & internal medicine Allied Health Care Professionals Aged 80 and over Multidisciplinary Statistics Drugs Middle Aged Exploratory factor analysis Professions Research Design Patient Satisfaction Physical Sciences Regression Analysis Female Public Health 0305 other medical science Research Article Adult medicine.medical_specialty Asia Patients Adolescent Science MEDLINE Pharmacy Linear Regression Analysis Research and Analysis Methods Young Adult 03 medical and health sciences Patient satisfaction Cronbach's alpha Humans Statistical Methods Aged Pharmacology Pharmacies Survey Research 030505 public health business.industry Public health Malaysia Health Care Cross-Sectional Studies Pharmaceutical Services Family medicine People and Places Population Groupings business Mathematics |
| Zdroj: | PLoS ONE PLoS ONE, Vol 15, Iss 11, p e0241082 (2020) |
| ISSN: | 1932-6203 |
| DOI: | 10.1371/journal.pone.0241082 |
| Popis: | IntroductionPatient satisfaction is widely used to measure quality of healthcare by identifying potential areas for improvement. Aim of study is to assess patient satisfaction towards pharmacy services and its associated factors using newly developed questionnaire among outpatients attending public health clinics.Materials and methodsPublic Health Clinic Patient Satisfaction Questionnaire (PHC-PSQ) towards pharmacy services was developed using exploratory factor analysis and Cronbach’s α. A cross-sectional study was conducted among 400 patients visiting the pharmacy in three randomly selected public health clinics recruited via systematic random sampling. Data was collected using a set of questionnaire including PHC-PSQ. Factors associated with patient satisfaction was analysed using multiple linear regression.ResultsFinal PHC-PSQ consisted of three domains (administrative competency, technical competency and convenience of location) and 22 items with 69.9% total variance explained. Cronbach's α for total items was 0.96. Total mean score for patient satisfaction was 7.56 (SD 1.32). Older age and higher education were associated with lower patient satisfaction mean score. Patients who had visited the pharmacy more than once in the past three months, perceived to be in better health status and had a more correct general knowledge of pharmacists expressed higher patient satisfaction mean score.ConclusionsPHC-PSQ is a newly developedtool to measure patient satisfaction towards pharmacy services in public health clinics in Malaysia. Patient satisfaction was relatively high. Age, education, frequency of visit, self-perceived health status and general knowledge of pharmacists were factors significantly associated with patient satisfaction. |
| Databáze: | OpenAIRE |
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