Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019
Autor: | Nate Orr, Alan M. Zaslavsky, Ron D. Hays, Paul D. Cleary, Amelia M. Haviland, Julie A. Brown, Jacob W. Dembosky, Steven C. Martino, Sarah Gaillot, Marc N. Elliott |
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Rok vydání: | 2023 |
Předmět: |
Health Policy
Public Health Environmental and Occupational Health Commerce 8.1 Organisation and delivery of services Health Services Patient experiences of care Medicare Basic Behavioral and Social Science Case-mix adjustment Management Good Health and Well Being Clinical Research Behavioral and Social Science Health Policy & Services Generic health relevance Sample design Survey methods Tourism and Services Health and social care services research |
Zdroj: | Health Services and Outcomes Research Methodology, vol 23, iss 1 |
Popis: | The Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys collect standardized information about patient experiences of care from nationally representative samples of people with Medicare to support consumers’ enrollment choices and enable the Centers for Medicare & Medicaid Services to monitor care quality and incentivize high quality patient-centered care. Since 2007, protocols for data collection, analysis, and reporting have evolved to address expanded Medicare coverage options and a shift from a single survey vendor to a model in which health plans hire approved vendors to administer the survey. During that time, response rates for all types of surveys have declined; increasing effort has gone toward increasing survey participation, especially among people whose preferred language is not English. In this paper, we describe the history, goals, and current use of the Medicare CAHPS surveys. We also summarize key methodological issues, such as sample design, field implementation and data cleaning, adjustment, scoring, and report production. Additionally, we discuss issues that may arise more generally in managing a large, annual national survey that has direct impact on policy, and consider how a long-running survey of this nature may need to evolve to reflect changes in health care delivery and promote standardization in survey administration while maintaining survey content. |
Databáze: | OpenAIRE |
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