Judgments of a Product’s Quality and Perceptions of User Experience Can Be Mediated by Brief Messaging That Matches the Person’s Pre-existing Attitudes
| Autor: | Sukumar Natarajan, Nigel Holt, Ian Walker, Gregory Owen Thomas |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
spillover
media_common.quotation_subject lcsh:BF1-990 050105 experimental psychology environmental 03 medical and health sciences 0302 clinical medicine Spillover effect User experience design Perception Halo effect Psychology 0501 psychology and cognitive sciences Self activation General Psychology media_common Original Research self-activation framing business.industry 05 social sciences halo effect Framing (social sciences) lcsh:Psychology sustainable business Social psychology 030217 neurology & neurosurgery |
| Zdroj: | Frontiers in Psychology, Vol 11 (2020) Frontiers in Psychology |
| ISSN: | 1664-1078 |
| DOI: | 10.3389/fpsyg.2020.01261/full |
| Popis: | The mediation of an attitude to a product following a brief message is investigated. Statements indicating whether a computer was running on energy from renewable or more conventional sources were presented and users' experiences were measured. Participants' pre-existing environmental concern and the satisfaction they expressed with the computers were related, but only when the "renewable energy" message was presented. We conclude that enduring attitudes to environmental concern and situation-specific knowledge can interact in evaluations of a situation - a finding with implications for behavior-change strategies. Theoretically, results are discussed in terms of "spillover" from one behavior to another, the Halo Effect and self-activation, where those with a self-identity of being environmentally conscious have this identity activated by messaging congruent with their self-identity, resulting in an influence of their opinion of a product. Conversely, those with an anti-environmental worldview might rate products more negatively when the product's environmental credentials are mentioned, presumably because these credentials are not congruent with self-identity. |
| Databáze: | OpenAIRE |
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